Title: Tier 1 Technical Support Specialist

Location: Houston, TX – Hybrid

Duration: Long-term contract

Work Requirements: US Citizen, GC Holders, or Authorized to Work in the US

We’re hiring a proactive, hands-on Technical Support Specialist to join our client's enterprise IT support team in West Houston. This is more than just a help desk role—it's a key position where you'll be solving real problems for users across multiple systems and environments. If you're someone who enjoys troubleshooting and thrives in a fast-paced, multi-tech landscape, we want to hear from you!

What You’ll Be Doing:

• Be the first point of contact for IT support (phone, email, ticketing system)
• Troubleshoot and resolve hardware, software, and system issues
• Support users across different ERP, CRM, and enterprise platforms
• Recognize ticket patterns and escalate only when needed
• Log all support activity accurately in the ticketing system
• Provide excellent service and build trust with end-users
• Onboard new users (hardware setup, software installs, etc.)
• Help build out internal documentation and knowledge articles

What You’ll Need:

• 5+ years of IT help desk or technical support experience
• Ability to resolve most Tier 1 issues independently
• Strong troubleshooting across Windows OS, printers, VPN, email, etc.
• Experience supporting environments with multiple system versions (due to M&A/MSP work, etc)
• Familiarity with ticketing platforms like ServiceNow, Zendesk, or Jira
• Basic understanding of Active Directory, Office 365, and networking
• Strong communication skills and a customer-first attitude
• Ability to prioritize in a busy support environment

Nice to Have:

• Experience with ERP or enterprise applications
• Exposure to high-growth or M&A environments
• IT certifications like CompTIA A+ or ITIL

If interested, apply today! We are excited to see your resume!

Summa provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Summa complies with applicable state and local laws governing nondiscrimination in employment.