Title: IT Service Delivery Analyst

Location: Houston, TX

Duration: 6MO+ CTH

Work Requirements: U.S. Citizen, Green Card, or Authorized to Work in the U.S.

Travel: Occasional travel to branch office locations

Summary

We’re looking for a hands-on IT Support Specialist who thrives in a fast-paced, customer-focused environment. This role supports both office and field personnel, ensuring that all systems, hardware, and applications are running smoothly. The ideal candidate enjoys problem-solving, working independently, and providing a great support experience to end users.

Responsibilities

• Deliver exceptional customer service and provide technical support to office and field employees.
• Troubleshoot computers, peripherals, mobile devices, and typical office applications (Office 365, browsers, email, printing, scanning, VPN).
• Configure and deploy laptops, desktops, and mobile devices; set up workstations for new hires.
• Support and manage mobile devices through MDM tools.
• Lead or assist in moderate IT projects such as system migrations or MDM rollouts.
• Maintain and update technical documentation.
• Collaborate with internal teams and vendors to resolve issues quickly.
• Demonstrate strong analytical, troubleshooting, and follow-through skills.
• Travel occasionally to branch offices as needed.
• Perform other related duties as assigned.

Qualifications

• Associate degree in Information Technology or related field (or equivalent experience).
• Relevant IT certifications preferred.
• 5+ years in a customer-facing IT support role.
• Proven experience with Windows 10/11 troubleshooting and VPN connectivity.
• iOS device setup, MDM management, and MFA troubleshooting.
• Installing, upgrading, and supporting Microsoft Office 365 applications.
• Experience with construction software (AutoDesk, BlueBeam, etc.) is a plus.
• Bilingual (English/Spanish) required.

Working Conditions

• Must be flexible to work varied schedules, including overtime, evenings, or weekends as needed.
• Comfortable working in a fast-paced office setting with changing priorities and deadlines.
• Position is primarily onsite; occasional field visits may be required.

Equal Opportunity Statement:

Summa Staffing Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.